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Our mission is to improve mental wellbeing through our workshops and experiences. We curate our teachers and hosts carefully to ensure that they are of high quality.
That's why we provide a money-back guarantee*: If you're unsatisfied with this experience, just leave it at least 20 minutes before it ends, and tell us (the ClassBento team) the reason for your dissatisfaction within 4 hours of that time, and we'll provide you with a refund.
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Our mission is to improve mental wellbeing through our workshops and experiences. We curate our teachers and hosts carefully to ensure that they are of high quality.
That's why we provide a money-back guarantee*: If you're unsatisfied with this experience, just leave it at least 20 minutes before it ends, and tell us (the ClassBento team) the reason for your dissatisfaction within 4 hours of that time, and we'll provide you with a refund.
How can we help?
Q: What if I need to cancel?
No problem at all - just let me know as soon as you can. Cancellations made at least 3 days before your workshop can be rescheduled for another date that suits you. Unfortunately, cancellations within 3 days are non - refundable, as your place has been reserved just for you. If you can’t make it, you’re very welcome to pass your spot on to a friend - just send me a quick message with the details.
Q: What if the available times don’t suit me?
Please don’t hesitate to reach out! I’m always happy to try and find a time that works better for you, where possible.
Q: When will I receive my mug?
Your mug will need a little time to dry before being carefully bisque fired, glazed, and glaze fired. This process takes around 4 - 6 weeks, and I’ll be in touch as soon as it’s ready for collection.
Q: What if I can’t collect my mug?
If you’re unable to collect your finished mug, postage can be arranged at your expense. Once you’ve been notified that your mug is ready, please collect it within 7 days or arrange postage. Unfortunately, pieces not collected or posted within this time may be donated due to limited studio storage.
Q: What if my piece cracks or breaks during firing?
Every care is taken to ensure your work is dried, fired and glazed safely. However, clay is a natural material and, on rare occasions, pieces may crack, warp or break during drying or firing despite best practices. While this is uncommon, it is an inherent part of the ceramic process and cannot be guaranteed against.
Q: What's the cancellation policy?
A: No cancellations, but free to reschedule up until 3 days before the class
Q: How long does the class run for, and what's the price?
A: 1.5 hours, $65 - $75 per guest ($65 for Seniors; $75 for )
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Collingwood Park, QLD
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